Excellent Service
<p>We are all quick to criticise the abysmal service that we get from support lines etc., but I would like to mention the opposite scenario.<br />
In June, I purchased a Xerox colour laser printer and was delighted with the quality and speed. Last weekend, it suddenly started printing out of position on the paper. I called the Xerox help line on Wednesday, requesting service under the warantee. On Thursday, an engineer took a 2 1/2 hour drive to my house and fixed it in less than five minutes. He showed my wife exactly what the problem was and how to fix it if it re-occurred. He also gave her some tips on routine maintenance / cleaning, before making his return journey. So, thanks to Xerox for an excellent response.</p>
Log in to PCAnswers
How to...
Speed up Windows XP
TanyaC - 4 September 2008 - 9:47am
Get the full potential from Windows XP with Tanya Combrinck’s assortment of handy Windows XP tips and tweaks. In minutes you’ll be running a faster and leaner PC. ... read more »
Latest PC news from TechRadar
- Exclusive: Virgin & ITV: Internet details not yet finalised
- Ballmer's CES keynote - all the details
- Virgin Media seals on-demand deal with ITV
- AMD rolls out much improved Phenom II CPU
- In Depth: Is 45nm silicon enough to save AMD?
- Windows 7 Beta available worldwide Friday
- Sony launches world's lightest 8-inch netbook
- Skype officially launches standalone videophone
Copyright 2006 - 2008 Future Publishing Limited(company registered number 2008885), a company registered in England and Wales
whose registered office is at Beauford Court, 30 Monmouth Street, Bath, BA1 2BW, UK
Excellent Service
pca_Burn-IT - 23 November 2007 - 3:04pm<p>Didn't fly from India then..... ;)</p>
<p>Xerox always have been good on support.</p>
Excellent Service
victor - 29 November 2007 - 8:12pm<p>yes....and what about poor old PC World...(who always get it in the neck)!!...took my month old PB PC back today cos the CD/DVD writer packed up. It was as (even) I thought....the laser had 'gone'....was offered a new pc or wait a week to get a new writer fitted.</p>
<p>Rather than have to reload everything I will wait.</p>
<p>I thought this worth a mention because PC W does not (rightly so) have a good reputation!! </p>
<p> :?</p>
Excellent Service
pca_Burn-IT - 29 November 2007 - 10:10pm<p>A 3 minute job if you take your time over it.</p>
Excellent Service
victor - 30 November 2007 - 10:57am<p>.........and you know what you are doing Dave!<br />
.......but I agree. I'm not too clever when it comes to the 'inner workings' of the PC....but I can do those things.....except when it is a month old and under warranty........cos' you know how quickly PC W would jump on something like "you opened the case etc"!<br />
:?</p>